Legal

Safeguarding

The service is delivered to you, the parent. Here is how any contact with your child works, what checks are in place, and what to do if something worries you.

Last reviewed 8 September 2026. Learn Academy Limited, company number 16668983, Unit 2a, 41 Landor Street, Birmingham, B8 1AE.

How the service reaches your child

Learn Academy directs the parent. The plan, the reviews, and the answers to your questions all go to you. The Education Director does not ordinarily have direct contact with your child.

Where a session with your child does take place, these rules apply without exception:

  • It is arranged with you, in writing, in advance.
  • You are present, or the session is held on a platform you control and can join at any time.
  • All communication goes through your account. There is no private messaging between an adult at Learn Academy and a child, on any platform, ever.
  • No contact through social media, personal phones, or personal email addresses.
  • No photographs or recordings of your child are made by us. Photographs of work that you choose to log are yours and stay under your control.

Checks

The Education Director holds an Enhanced DBS certificate with a check of the children’s barred list, and is registered on the DBS Update Service, which lets you confirm the certificate is current. The certificate is available to view on request. His registrations with the General Optical Council and the General Pharmaceutical Council are public and carry their own fitness-to-practise standards.

Anyone else who delivers a session on behalf of Learn Academy holds their own Enhanced DBS certificate with the children’s barred list check before they meet a child, and works under the same rules as above.

Online safety

Any online session uses a platform you choose and control. We do not ask children to create accounts anywhere. The client portal and app are for parents, and children do not have logins.

If you have a concern

If you are worried about anything to do with how we work with your family, tell the Education Director directly at admin@learn-academy.co.uk or on 07779 602503. You will get a written response.

If your concern is about the Education Director himself, or you would rather speak to someone independent, contact the NSPCC helpline on 0808 800 5000 (free, adults worried about a child). If a child is in immediate danger, call 999.

If, in the course of our work, we become seriously concerned that a child is at risk of harm, we have a duty to act on it, and we will tell you unless doing so would put the child at greater risk.